- Are you open over Easter?
- I just received my order and it is damaged. What can I do?
- How long does it take for my order to arrive?
- Where are you located?
- Do you have a shop front?
- How much will postage cost?
- Today is Wednesday and my Hens Night is Saturday. Will my order arrive in time?
- I live in Perth. Can I collect my order?
- I live in New Zealand, will you post here?
- How can I find a specific item on your site?
- It's Thursday and I need my order by Friday. Help!!!!
- I need to contact you urgently.
- I was charged twice for my order????
- Is it safe to order?
- Do you have a catalogue?
- What payment do you take at the shop?
- If I contact you, how long do I need to wait for a reply?
- Should I phone you or email?
- Your phone number doesn't appear to be working?
Are you open over Easter? TOP
I just received my order and it is damaged. What can I do? TOP
Since using Star Track Express, we have not had one single damaged parcel. We bubble wrap or use boxes for delicate items. If something has arrived damaged, contact us and we will replace it immediately!
How long does it take for my order to arrive? TOP
If you place your order prior to 4pm AEST, it will be packed and posted the same day via Star Track Express. Depending on your location, the general delivery time will be one to four days. Just bear in mind, occasionally planes are delayed so although this is the Star Track Express guarantee, it is not a Hens and Brides guarantee. Please allow 2 days.
Where are you located? TOP
We are located in Perth, Western Australia however we deliver world wide.
Do you have a shop front? TOP
We do have a shopfront and warehouse. It is located at 20B Kembla Way Willetton WA. Generally, we are open between 10am and 6pm Monday to Friday and between 10am and 4pm on Wednesdays and Saturdays. Just send an email or call if you want to pop in or check the site for opening times. If you place an order online, you are most welcome to collect to save on postage.
How much will postage cost? TOP
Some of our products are light in weight although delicate. Due to this, we often pack within boxes. Even if you only order a few things, they may need to be sent in an oversize satchel. If we are able to post using a smaller satchel, we will refund the postage difference immediately. If you feel that postage is excessive, contact us and we can check if there is a glitch.
Today is Wednesday and my Hens Night is Saturday. Will my order arrive in time? TOP
That all depends on your location. Generally, yes it will but to be sure, order early. If you get desperate, we can organise an overnight courier. Please contact us for costs.
I live in Perth. Can I collect my order? TOP
Of course you can. Just contact us and we will let you know the details. If you live close by, we will even deliver! Make sure you click on the free postage link.
I live in New Zealand, will you post here? TOP
Yes we will. You can check the international postage option for New Zealand. If you live in another country, please contact us for a postage estimate prior to ordering. It is quite reasonably priced. Please allow at least two weeks for delivery international as we use Australia Post.
How can I find a specific item on your site? TOP
Just click on the "search catalogue" link up the top on the home page. Enter any keyword you like (such as Lei or garter) and every item in that catagory will come up.
It's Thursday and I need my order by Friday. Help!!!! TOP
If you live in a capital city, Star Track guarantee your parcel overnight. Hens and Brides don't. Unfortunately planes are delayed and the are the occasional problem. Although they say overnight and most do arrive on time, we won't guarantee it. Please allow extra time. If you live in a regional area, you need to allow longer for your parcel to arrive.
I need to contact you urgently. TOP
If the matter is urgent or you wish to speak with the owner (Michele), please call 0417327469.
I was charged twice for my order???? TOP
When you pay via credit card, just make sure you click on the payments page only once. If you click twice, you will be charged twice. If this does happen, just send us an email and we will refund it immediately. We will generally pick up the error and refund it in any case.
Is it safe to order? TOP
Yes it is very safe! The credit cards are processed through the secure Eway system. We do not store or even see your credit card details. If you are still unsure, feel free to phone through your credit card details. We will not store them. Alternatively you can use the direct bank deposit option or Paypal. We do not store any of your personal details and you will never receive an email from us unless it is in relation to your order.
Do you have a catalogue? TOP
No we don't. Our products are always changing depending on supplies and the demands of our customes. We do have over 900 products as well! If you are looking for something specific, just type in a keyword (like tiara) in the "search catalogue" function at the top of the home page. Alternatively, just browse through the catagories on the left hand side of the page.
What payment do you take at the shop? TOP
We accept Visa, Mastercard, all EFTPOS cards and cash when purchasing at the shop.
If I contact you, how long do I need to wait for a reply? TOP
If you call, a real live person will answer the phone (between business hours WAST) and should be able to answer your question instantly. If you email, we will either reply straight away or within a very short time. We pride ourselves on our customer service. We want you to be happy.
Should I phone you or email? TOP
Please note that we are currently 3 hours behind the Eastern States. Therefore, if you call at 8.30 in the morning and you live in Melbourne, it is only 5.30am in Perth. We are happy to answer any questions but the majority are answered in our FAQ pages. Feel free to send an email as it will be answered promptly.
Your phone number doesn't appear to be working? TOP
Sometimes for some unknown reason, the phone will ring out and you can't get through. Please try the shop number which is (08)92596215 and you will be able to leave a message and we will call you straight back.